Canine Resort Manager

Resort Manager – Ruff Day Resort (Webster, NY)

About the Role:

Ruff Day Resort is seeking a results-driven Manager to lead our Webster location. We are a safety-first organization dedicated to providing high-quality care for our clients and their pets. In this role, you will oversee daily operations, drive profitable sales, and lead a dedicated team in a fast-paced, professional environment.

• Sales & Operations: Manage store marketing, budgets, and daily financial reporting (including deposits and inventory management). Collaborate with leadership to develop cost-effective displays and growth strategies.

• Team Leadership: Lead hiring, onboarding, and training for staff. Manage weekly schedules, payroll, and performance incentives to maintain a motivated, high-performing team.

• Customer
  
  Experience:
  
  Resolve customer needs with professionalism and grace. Ensure the facility remains a clean, safe, and hazard-free environment for all guests.

• Event Coordination: Organize special resort functions and community events to drive engagement.

• Recent experience in Veterinary Care or Dog Training is required.

• Proven track record in staff supervision, scheduling, and payroll management.

• Strong financial literacy with experience maintaining budgets.

• Ability to remain calm and professional in a high-energy environment.

• Availability: Must be able to work weekends, holidays, and evenings.

• Comprehensive healthcare and retirement savings.

• Paid Time Off (PTO).

• Professional development opportunities.

• A work culture that prioritizes work-life balance.