Quality Assurance Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

• Sign‑on Bonus: $5,000
• Shift
  
  Hours:
  
  Sunday–Thursday 10:30PM–7:00AM (or complete). Flexibility in schedule required; may include different hours or days.
• Location:
  
  Columbus, OH (onsite). Remote or hybrid not available.
• Role:
  Support for American Health Packaging (AHP), a Cencora business. Directly supervised by the Sr. Manager – Quality Assurance.
• Lead a team of Quality Assurance (QA) technicians and collaborate with key internal customers.
• Ensure compliance with division, corporate, and government regulatory requirements.

• Direct, lead, and mentor a team of QA technicians.
• Coordinate quality activities in each packaging room.
• Maintain a regular visible presence on the floor.
• Oversee performance of QA technicians on quality, safety, and customer service.
• Work closely with Operations Managers to ensure product meets all applicable standards.
• Maintain Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs) related to the quality of packaging lines.
• Ensure daily quality and manufacturing targets are met.
• Support production to meet customer delivery requirements on time, first time, every time.
• Participate and lead project teams.
• Oversee CI activities on assigned shift to promote improved efficiency and effectiveness, including completion of gap assessments and action plans.
• Oversee 5S and other lean activities on the shift.
• Maintain record‑keeping activities, batch records, shift reports.
• Edit batch records and compile constructive narrative information pertaining to batch production.
• Review batch record for completion and proper documentation.
• Supervise personnel and interact with other departments at all levels.
• Facilitate team meetings and reviews.
• Investigate root cause analysis and develop corrective actions.
• Create an environment of inclusion and engagement.
• Inspect and release quarantined packaging material or rejects.
• Inspect finished drug product and verify reconciliation of labels and inserts.
• Perform on‑the‑job quality training.
• Assist in performance management review programs.
• Hire, train, develop, and mentor QA technicians.
• Coordinate shift staffing with Sr. QA Manager and other leadership personnel.
• Complete accident/incident reports and conduct investigation.
• Participate in follow‑up meetings and CAPA.
• Assist in writing/revising and maintaining task, department, and general SOPs.
• Review and approve associate time and attendance for payroll.
• Approve/deny time‑off requests to maintain staffing for safe and quality‑focused production.
• Provide backup coverage for other managers as needed.
• Potentially work various shifts, hours, and weekends.
• Perform related duties as assigned.

• Bachelor’s degree and at least five (5) years of experience in the quality field or equivalent combination of education and experience.
• Minimum one (1) year experience in leading and directing work of others.
• Previous project management experience preferred.

• Lead and manage teams.
• Communicate effectively orally and in writing.
• Develop and maintain cooperative working relationships at all levels.
• Strong organizational skills; attention to detail.
• Proven experience successfully managing projects.
• Resolve issues effectively and efficiently.
• Strong problem‑solving skills.
• Use good judgment to carry out detailed instructions.
• Work independently and lead others.
• Handle a variety of tasks simultaneously.
• Make decisions and implement changes as directed.
• Strong computer skills with intermediate to advanced MS Office.
• Experience with document‑control software preferred.
• Intermediate understanding of KPIs for quality manufacturing operations.
• Strong knowledge of cGMP Regulations Part
  210/211 and 820, and DEA regulations.
• Knowledge and understanding of pharmaceutical production and quality concepts and procedures…