Technical Quality Supervi

The Technical Quality Supervisor (TQS) is a field-based quality leadership role with a primary focus on OEM Services, while also supporting Commercial Hail quality control operations as needed. The TQS provides rapid-response oversight of KhS technicians and third-party/subcontracted technicians, ensures strict adherence to OEM- or KhS-defined workflows and quality standards, and serves as KhS’s on-site quality authority.

• Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations
• Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards
• Conduct hands-on quality inspections to identify non-conforming repairs and process deviations
• Address quality issues directly with technicians through immediate corrective instruction
• Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-up
• Independently complete small rework or retrofit projects
• Provide quality control oversight for Commercial Hail repair operations
• Conduct inspections to ensure hail repairs meet KhS workmanship standards
• Identify workmanship trends and training gaps

• Oversee and support up to 20 technicians, including KhS employees and third-party/subcontracted technicians
• Provide leadership, coaching, and daily direction to team members.
• Set clear goals, performance expectations, and development plans aligned with organizational priorities.
• Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations.
• Determine staffing needs, interview candidates, and make hiring recommendations.
• Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.

• High School Diploma or equivalent required.
• 5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance
• 3+ years of management experience managing a team
• Strong attention to detail with proven ability to verify part accuracy, condition, and documentation.
• Proficiency in relevant software systems preferred Microsoft applications
• Excellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously.
• Self-motivated with strong analytical thinking, problem-solving, and prioritization abilities.
• Clear, professional verbal and written communication skills.
• Resourceful and able to work independently in a fast-paced environment.
• Ability to develop and maintain productive relationships with technicians and internal stakeholders.
• Strong leadership and problem-solving skills
• Fast-paced environment requires high accuracy, organization, and attention to detail.

• Continuous viewing from and inputting data to a computer screen.
• Role involves sitting/standing/walking throughout the day in a shop or office environment.
• Occasional lifting/carrying of parts and boxes (typically up to 25 lbs; may vary by part size/packaging).
• Ability to travel extensively – 75% of travel or more. Must obtain Passport if not already in possession

• All applicants being considered for employment must pass a pre-employment drug screening and background check