Store Associate

Job Title:

Store Associate

About The Role:

We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team at Ace Liquor Mayfield store in Edmonton, AB.

Provide exemplary customer service to every person who walks into the store, understand customer needs, and instill a customer mindset within the store. Participate in stocking and merchandising to ensure the store is stocked and ready to serve our customers.

• Customer service driven, friendly, willing to talk to all customers
• Effective verbal communication skills
• Maintain a professional appearance, demeanor, and attitude at all times

• Deliver exemplary customer service
• Greet customers when they enter the store and take customers to product when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge by completing all training within required timeline
• Assist customer from store and/or offer car service when appropriate

• Complete customer transactions on the Point-of-Sale (POS) device, including payment
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly (when applicable)
• Complete end of day till reports (when applicable)
• Ensure safe is locked at all times and deposits are secured (when applicable)

• Perform all opening and closing procedures (when applicable)
• Stock shelves and cooler with product
• Participate in merchandising and promotional activities
• Participate in routine store maintenance and cleaning
• Other tasks as assigned

• Ensure that OHS, LP, Pro Serve/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain Pro Serve/Serving It Right and ensure employees maintain Pro Serve/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Work Experience

• Minimum 1-year experience in retail environment

Education

• High School Diploma or equivalent
• Pro Serve/Serving It Right Certification*
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills And Capabilities

• Highly self-motivated
• Customer service driven
• Effective teamwork skills
• Strong sales background
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Employees Have The Following Basic Rights

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees Responsibilities Include The Following

• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

• Robbery and shoplifting – psychological stress, violence, and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips, and falls
• Knives and broken glass

At Ace Liquor, we are committed to maintaining the highest standards of professionalism and compliance in our operations. As part of our dedication to responsible service, we require all candidates for positions involving the sale of liquor to hold a valid Pro Serve…