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Job Title

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Bakery

Non-Exempt

Responsible for counting, wrapping, and labeling product and serves as the final inspector of product before it is displayed. Additionally will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Accountable and reports to:
District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, Health Wellness Home;
Bakery Department Manager;
Baker;
Apprentice Baker.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, learning and addressing customers by name whenever possible.
• Assist customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Takes customer orders at the bakery counter.
• Wraps, weighs, and labels product.
• Applies merchandising labels to product.
• Stocks cases and rotates product with emphasis on presentation.
• Serves as the final inspector of product before it is displayed.
• Ensures signage is correct.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Ensures availability of all advertised items and informs the Bakery Manager of out-of-stock product.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines; reports to work when scheduled and on time.

• Assist designer by decorating and writing on cakes in designer’s absence.
• Assist baker with pulling product from freezer, and dropping cookies, donuts, etc.
• Assist in other areas of store as needed.
• Perform other job-related duties and special projects as required.

• Ability to follow written, verbal or diagrammatic instructions.
• Ability to add, subtract, multiply, and divide whole numbers.
• Ability to understand and follow verbal or demonstrated instructions: write identifying information; request supplies verbally or in writing.

High school or equivalent, Hy‑Vee Food Safety program, and six months or less of similar or related work.

• Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally; to 20 pounds of force frequently; and to 10 pounds of force constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
• Must be able to perform: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is continually exposed to a cool environment and dampness. There is frequent noise, possibility of electrical shock, and exposure to cleaning solvents. This is a fast paced work environment.

Wrapping system, knife, label maker, box cutter, and phone.

Deals with customers on a daily basis.

Employment is contingent upon the successful completion of a pre‑employment drug screen.