Strategic Account Manager, Clinical Solutions

Strategic Account Manager, Clinical Solutions (Health)

Drive Growth. Make an Impact. Transform Healthcare. Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s evidence-based content to hospitals, health systems, and home health organizations across the United States and Canada.

About the Role:

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long‑term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking West Coast and Midwest applicants.

• Retention
  • Developing and delivering proactive engagement strategies, health checks, and business reviews.
  • Analyzing product usage and satisfaction to ensure renewals and long‑term value.
  • Identifying risk signals early and taking action to mitigate churn.
  • Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Strategic Expansion
  • Identifying upselling and expansion opportunities aligned with customer goals.
  • Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
  • Leading sales motions from discovery through negotiation and closing.
• Relationship Management
  • Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
  • Serving as a consultative partner aligned to client objectives.
  • Studying market trends and becoming an industry expert within your designated health system region.
• Sales Execution and Enablement
  • Owning the end‑to‑end sales process for renewals and expansions.
  • Coaching sales executives on expansion opportunities that meet customer needs.
  • Forecasting accurately and managing pipeline using Salesforce CRM.
• Internal Collaboration
  • Working closely with Sales Executives and Customer Success to drive results.
  • Sharing market feedback and helping shape product improvements.
  • Supporting coaching, mentoring and training of new team members on occasion.

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross‑selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Thrives in a fast‑paced, deadline‑driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Able to travel overnight, generally up to 30% of the time, or based upon the needs of the business and customers.

• Health benefits:
  
  medical, dental, and vision coverage.
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan.
• Wellbeing: wellness platform, employee assistance programs.
• Insurance: short‑and long‑term disability, life, accidental death, critical illness, and hospital indemnity.
• Family benefits: parental leave, adoption, and surrogacy support.
• Savings accounts: HSA, FSA, dependent care, and commuter benefits.
• Paid time off, volunteer and employee resource group participation days.

Work in a Way That Works for You – we promote a healthy work‑life balance and offer flexible working options. A comprehensive benefits package supports both your immediate responsibilities and long‑term goals.

Equal Employment Opportunity:
We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristics protected by law.