Account Executive, Public Safety

Job Overview

This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards.

The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify up‑sell and renewal opportunities while resolving account issues effectively
• Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
• Engage in continuous training to maintain up‑to‑date product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 2-4 years Experience selling within the Public Safety vertical (Preferred)
• 2-4 years Experience in the Public Safety industry (Preferred)
• 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)
• 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)

• Collaboration (Required)
• Communication (Required)
• Contract Renewals (Required)
• Customer Relationship Management (CRM) (Required)
• Detail‑Oriented (Required)
• Microsoft Office (Required)
• Presentations (Required)
• Problem Solving (Required)
• Sales Analysis (Required)
• Telecommunications (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives. Base Pay Range: $65,820 - $118,680.

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) with company match
• Employee stock grants and stock purchase plan
• Paid time off and paid holidays
• Paid parental and family leave
• Childcare subsidy
• Tuition assistance
• Disability and life insurance options (voluntary)
• Mobile service and home internet discounts
• Commuter and transit program discounts

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.