Senior Treasury Relationship Manager

Description

The position of Senior Treasury Relationship Manager (STRM) is responsible for developing new Treasury Management business, expanding existing client relationships, and providing consultative Treasury Management solutions and services to prospective and existing clients. This role reports to the Treasury Sales Manager and works in close coordination with Relationship Managers, Branch Banking personnel, Treasury Operations, Compliance, Deposit Operations, and other internal partners to support revenue growth, client retention, and operational integrity.

The STRM is expected to exercise sound business judgment, maintain a strong working knowledge of applicable banking laws, regulations, and internal policies, and ensure that sales, onboarding, servicing, and documentation practices are completed accurately, timely, and in accordance with established procedures. The role includes preparing sales presentations, recommending appropriate treasury solutions, supporting implementation readiness, escalating client service or operational issues through appropriate channels, and maintaining complete and accurate records of client activity, proposals, approvals, and required documentation.

The STRM will also assist with the development of new services, sales strategies, and related marketing initiatives.

• Manage all phases of the Treasury Management sales cycle, including prospecting, qualification, needs assessment, solution design, proposal development, pricing coordination, closing, and transition to implementation.
• Develop and maintain an active pipeline of prospective Treasury Management clients through independent business development efforts, internal referrals, and coordinated calling strategies with Relationship Managers, Business Development Officers, and other sales partners.
• Call independently or jointly on customers and prospects within the assigned territory, with particular attention to clients with complex treasury, liquidity, payment, fraud mitigation, or multi‑entity operating needs.
• Design client‑focused Treasury Management solutions and provide consultative guidance regarding cash flow, collections, payments, online banking, fraud prevention tools, and related treasury services.
• Prepare sales presentations, proposals, pricing pro formas, and supporting materials for prospective and existing clients, and ensure that information provided to clients is accurate, current, and consistent with approved products, pricing, and Bank requirements.
• Retain and grow the assigned portfolio through regular client contact, service reviews, annual relationship reviews for designated accounts, and ongoing identification of additional Treasury Management opportunities.
• Analyze account analysis statements, deposit trends, cash flow patterns, and client usage data to identify service needs, profitability considerations, and opportunities for product alignment.
• Partner with commercial lenders, branch personnel, Treasury Operations, Deposit Operations, Compliance, and other internal stakeholders to support client onboarding, service delivery, issue resolution, and ongoing relationship management.
• Prepare, review, and submit contracts, onboarding packages, implementation documentation, and related records in accordance with account opening procedures, account ownership verification requirements, Bank Secrecy Act/Anti‑Money Laundering expectations, information security protocols, applicable regulations, and internal policies.
• Maintain complete, accurate, and timely records of client calls, sales activity, proposals, approvals, onboarding status, implementation coordination, exceptions, and follow‑up items in designated Bank systems and files in accordance with record‑keeping requirements.
• Promptly elevate customer complaints, fraud concerns, operational issues, documentation deficiencies, exceptions, suspected policy violations, or other incidents to the Treasury Sales Manager and/or appropriate internal partners in accordance with Bank reporting and incident response procedures, and assist with timely follow‑up and resolution.
• Serve as an internal resource…