Lead Integrators

Location: Kentucky, Cincinnati, and Washington,

D.C

FLSA Classification: Non-Exempt

Reports To: Director of Operations & Engineering

Summary: Provides expert technical support to assigned customer locations. Conducts the integration, operation, installation and maintenance of audio-visual equipment such as display devices, projectors, video teleconferencing systems, fiber equipment, and related equipment.

Essential Duties and Responsibilities include the following:

• Perform specialized technical tasks in the operation, installation, configuration and maintenance of complex audiovisual equipment for Company and customers.
• Read and interpret AV system drawings, schematics, and construction plans and install AV equipment to meet requirements as detailed in installation plans.
• Install low voltage wiring and cable; solder and terminate connectors; wire equipment racks; and assemble equipment/devices using the appropriate supports/mounts.
• Diagnose and troubleshoot AV equipment failures and make minor adjustments to audio visual equipment and systems.
• Test and debug systems for final quality assurance and acceptance by the customer.
• Mentor and train junior-level Audiovisual Technicians.
• Conduct onsite training for customers on the operation and capabilities of installed equipment.
• Provide recommendations on new/replacement VTC and AV equipment; direct inquiries to company’s sales department employees.
• Perform weekly and monthly preventive maintenance (PMC) as required by the customer.
• Other related duties as may, from time to time, be assigned by the supervisor.

Competencies To perform the job successfully, an individual should demonstrate the following:

• Problem Solving – Ability to troubleshoot common and complex audiovisual equipment failures;
• Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
• Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.

Technical Skills Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Maintains technical knowledge of the audio-visual industry;
Shares expertise with others.

Customer Service Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Planning/Organizing Prioritizes and plans work activities;
Uses time efficiently.

Oral and Written Communication Listens and gets clarification;
Clearly communicates technical information to non-technical end-users;
Responds well to questions;
Participates in meetings. Maintain accurate records for reports;
Writes clearly and informatively;
Presents numerical data effectively;
Able to read and interpret written technical information.

Teamwork Balances team and individual responsibilities;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Supports everyone’s efforts to succeed. Works cooperatively with co-workers, customers and Trinity Dynamics management.

Safety and Security Observes safety and security procedures;
Reports potentially unsafe conditions;
Uses equipment and materials properly. Exhibits care and caution when working with and around customer’s furnishings and equipment to prevent potential damage.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Associate degree (A.

A.) or equivalent from two-year college or technical school in media arts, computer science, electronics, audio visual technology and a minimum of six months related experience installing and maintaining audio visual equipment. Position requires training/knowledge of VTC codecs and audio DSP technology (Biamp, QSC, Clear One, others), Control System installation (Crestron, AMX, Extron), IP network knowledge (Wired and…