Field Service Technician

• A Field Service Technician is a client-site facing technician who services lottery retail locations
• Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
• Provide a positive customer experience using your customer service and technical skills
• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision
• Build and maintain strong, long-lasting customer relationships
• Solve your customers’ challenges the first time, owning it
• Training of new and existing customers

• Must have a high school diploma or equivalency
• Pass a background check, drug test, and have a clean driving record
• Ability to drive a non-CDL delivery truck
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills
• Exceptional customer satisfaction skills
• Organization and time management skills that enable effective multitasking
• Strong judgment and problem-solving skills
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)
• Ability to work weekends, holidays and evenings as needed
• Available to work overtime as needed

Demonstrates strong technical skills in servicing and troubleshooting computer software and hardware technologies while providing exceptional customer service. Capable of building long-lasting customer relationships and effectively managing time and organization in a field service environment.

• Field Repair Functions
• Customer Service Skills
• Troubleshooting Computer Software
• MS Office Familiarity
• Clean Driving Record

• Field Service Technician
• Troubleshooting Computer Software
• Troubleshooting Computer Hardware
• Installation of Equipment
• Repair of Equipment
• Ability to Lift 35 Pounds
• Driving Non-CDL Delivery Truck

• Interpersonal Skills
• Verbal Communication Skills
• Written Communication Skills
• Problem-Solving Skills
• Organization Skills

• High School Diploma or Equivalency

• Customer Satisfaction
• Client-Site Servicing
• Equipment Installation
• Customer Relationships
• Field Service

• MS Office
• Excel
• Word
• Power Point