Health Navigator, Monitoring

Responsibilities

This position is responsible for engaging daily with clients and teammates to build and sustain positive and productive working relationships with all parties. This includes monitoring device readings, contacting clients to determine if they require further intervention or assistance, managing inbound calls, handling all incoming alarm signal activities and taking the appropriate action.

Will also make outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities, following standard operating procedures.

Monitors high volume of medical alert alarms with genuine concern, determines response requirements and relative priorities of situations, and health professional in accordance with established procedures. Contacts private individuals by telephone to assess each patient alert by modality. Follows workflows represented by alerts to determine next steps in the call process. Verifies demographics and other related data and enters patient information into appropriate systems.

Answers routine inquiries and relays information and messages to and from appropriate health professionals, agencies, departments, and to all other individuals or groups requiring notification. Maintains access to and security of sensitive materials. Explains products or services and answers questions from customers. Maintains accurate records of contacts, accounts, and orders. Answers client questions and calls using scripted and non-scripted responses. Assists with enrollment of new clients, supports existing clients, and collaborates between interdepartmental processes.

Interacts with clients, Case Managers, and Home Service Representatives in a professional, helpful, and courteous manner. Troubleshoots devices and reports malfunctions to ensure units receive necessary maintenance. Participates in other projects or duties as assigned.

High School Diploma required. Two (2) plus years of related professional or healthcare medical experience. LPN/CNA/Medical Assistant certification preferred. Call Center experience preferred or equivalent combination of education and/or experience.

Strong analytical and problem‑solving skills. An energetic pace along with a positive attitude. Self‑motivation and the ability to work independently and with teams.

Proficient in the use of Microsoft Teams, Word, Excel, and Outlook. Excellent oral and written communication skills. Proficient in managing multiple tasks at the same time.

$21.64 per hour.

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts Pre‑Tax and Post‑Tax
• Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short‑Term and Long‑Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more)

Modivcare is an Equal Opportunity Employer. EEO is The Law -  for more information. Minorities/Women/Protected Veterans/Disabled. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam‑era or special disabled veteran in accordance with federal law.