Shift Lead

Overview

Hospitality Starts Here:
The Indigo Road Hospitality Group (IRHG) welcomes you to a team where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you’ll best take care of our guests. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it.

But most of all, we have heart!

Why Us:
Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

As a Shift Leader, you set the tone for the guests’ experience during each shift and you know that your team’s energy directly impacts everyone who walks through the front door. You have proven that you know what it takes to lead your team to ensure a smooth sailing ship.

• Play the role of Manager on Duty
• Conduct daily lineups at least 30 minutes prior to beginning of service; prepare the team for service by briefing reservations for the evening, menu specials, limited or 86’d menu items. Use this time to motivate and inspire the team
• Ensure that each guest has an exceptional experience dining with us
• Document guest comments and complaints in a professional and timely manner
• Oversee and support staff during service to ensure all standards are met
• Maintain restaurant ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitor food presentation and service
• Collect cash payments, cash out drawers, and close batch at the end of the evening

• 1+ year experience in restaurant management
• Background in service/front of house preferred
• Able to manage a wide variety of people in a fast-paced setting
• Strong customer service and communication skills
• Must be available to work evenings and weekends

• Competitive salary and benefits package
• Opportunity to be part of a dynamic and growing hospitality team
• Fast-paced and rewarding work environment

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.