Warranty Administrator

Don Hewlett Chevrolet Buick has grown from a small-town franchise to one of the leading Chevrolet dealers in the United States, earning numerous awards for excellence. Located on the Motor Mile North along Interstate 35 in Georgetown, Texas, the dealership serves the transportation needs of Central Texans with a diverse inventory, including trucks, SUVs, sedans, and the iconic Corvette. Expanding since its founding in 1984, the business now operates across four facilities over 40 acres, offering new and pre-owned vehicles, collision repair, express oil changes, and insurance services.

With nearly 300 employees, the Don Hewlett organization is committed to providing exceptional customer experiences and quality service.

This is a full-time, on-site Warranty Administrator role located in Georgetown, TX. The Warranty Administrator will be responsible for processing warranty claims, coordinating warranty documentation with manufacturers, and ensuring claims meet necessary criteria. The role also involves liaising with customers and internal teams to maintain high levels of customer satisfaction, verifying repair orders, and maintaining accurate records to ensure compliance with warranty guidelines.

Candidates must be comfortable working in a fast-paced dealership environment.

• Experience with Warranty Administration, including processing and submitting warranty claims and documentation
• Strong Customer Satisfaction and Customer Service skills to ensure an exceptional client experience
• Excellent Communication skills for collaborating with team members and manufacturers
• Proficiency in Computer Literacy, including warranty systems and dealership software
• Detail-oriented with strong organizational skills and the ability to multitask effectively
• Familiarity with automotive industry processes is a plus
• High school diploma or equivalent; additional certifications in automotive services or warranty systems are beneficial
• It is a plus if you know how to use GM Global Management