Customer Service Representative Inbound Calls, Chat, Email, Front Desk

Customer Service Representative

(Inbound calls, Chat, Email & Front Desk)

We are a leading HOA Management Company in Texas and Arizona, recognized as a Best Place to Work for 18 years. Join our team to support homeowners with outstanding customer service.

• Handle inbound calls, chat, email, and in‑person front desk interactions.
• Answer homeowner inquiries and resolve issues promptly.
• Manage multiple communication platforms efficiently.
• Maintain accurate records in the client database.
• Support daily operations in a fast‑paced contact center environment.

• Self‑motivated with a drive to exceed goals.
• Fast learner who can grasp complex products quickly.
• Resilient and positive when dealing with difficult homeowner interactions.
• Technically proficient with chat, email, phone, and database tools.
• Passionate about customer success and resolution.

• Best Place to Work for 18 consecutive years.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio‑based with multiple offices in Texas and Arizona.
• Privately owned with 20+ years of stability.
• Work/Life Balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service.
• 11 paid holidays.
• Paid training and development.
• Health, Dental, Vision, STD/LTD, Life/AD&D and 401(k) plan.
• In‑house free medical clinic (virtual for other locations).
• Structured career track with 6‑month reviews.
• Monday‑Friday 8 am‑5 pm schedule.
• Starts at $15.00/hr with performance increases every 6 months.
• Office located at 4411 Interstate Hwy 35 Frontage Rd Ste 105, Georgetown, TX 78626.

Spectrum Association Management is an Equal Opportunity Employer.