Customer Energy Solutions Program Manager

Under general supervision, the Customer Energy Solutions Program Manager is responsible for the overall performance of the group, Lead and Manage Key Accounts, Energy Efficiency & Conservation (EE&C) and Distributed Energy Resources (DER) programs, ensuring compliance and operational excellence. Collaborate with stakeholders to support strategic initiatives, focusing on leadership, project management, and continuous improvement in service delivery.
** Applicants are required to attach a resume and cover letter.
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* ESSENTIAL FUNCTIONS:

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* * Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job description does not constitute an employment agreement and is subject to change at any time by the employer.  

Essential duties and responsibilities may include, but are not limited to, the following:
*** 1. Supervision
*** Supervise, train, motivate, and evaluate Customer Energy Solutions group members; work with employees to correct deficiencies; support employee professional development; identify and resolve employee concerns and/or problems; direct work; complete employee performance evaluations; and participate in hiring, terminating, and disciplinary decisions and/or provide recommendations.
* Develop and implement comprehensive training programs to enhance employee skills and knowledge.
* Develop and administer annual budgets for Customer Energy Solutions and the Energy Efficiency and Conservation Special Revenue Fund.
* Develop and implement work processes for the Customer Energy Solutions group, related to Key Accounts, Energy Efficiency & Conservation, and Distributed Energy Resources (DER).
* Establish and maintain effective working relationships with internal stakeholders such as Business Operations, Electric Engineering and Operations, Safety, and Operational Technology.
* Establish and maintain effective working relationships with interdepartmental stakeholders such as Finance, Legal, Economic Development, Permitting and Inspections, and Customer Care and Billing.
* Effectively manage and lead multiple projects concurrently.
* Act as lead in areas pertaining to electric business operations, including, but not limited to procurement processes, contracting, budgets, financial reporting, pole attachments, key accounts, board and council matters, and utility strategic planning.
* Collaborate with internal electric utility personnel to develop/revise processes and procedures to create better communications and processes among all departmental groups and to develop more efficient and cost-effective work practices.
** 2. Key Accounts Program
*** Oversee the development and implementation of the Key Accounts Program.
* Provide leadership and support to the Customer Energy Solutions personnel in achieving the following objectives:
* Provide excellent operational support to electric key account customers by offering
* dedicated account management offering personalized solutions and proactive support, including regular check-ins and customized energy management strategies
* Regular Communication and Reporting:
Maintain regular communication with key accounts through meetings, reports, and updates on energy usage, pricing, and any changes affecting their service.
* Problem Resolution and Support:
Ensure rapid response to any issues or concerns raised by key accounts, including technical problems, billing inquiries, or service interruptions. Anticipate potential issues and offer proactive…