Customer Service Representative - Manufacturing Industry

Your Job:

You will perform a wide variety of duties to interpret, analyze, coordinate, enter, and follow up on sales orders and shipments; maintain sales records and files; and provide customers with accurate technical, pricing, and delivery information. You will ensure order accuracy before release for production, coordinate across sales, engineering, and production, and proactively manage order-related issues to meet customer commitments.

You will join the Customer Service & Sales Operations team that partners closely with outside sales, account managers, production planning, engineering, and accounting to deliver on customer expectations. The team is focused on on-time delivery, clear communication, and continuous process improvement.

• Serve as the primary point of contact for assigned customer orders, ensuring orders are interpreted correctly and entered accurately into the ERP system before release for production.
• Validate pricing, payment terms, delivery schedules, and warranted quality/flowdown codes; elevate and coordinate with internal stakeholders when clarifications or exceptions are required.
• Proactively manage order health by monitoring open order reports, submitting lead-time requests to schedulers/planners, and initiating change orders or expedite actions to prevent or resolve delivery issues.
• Prepare and issue sales order acknowledgements, quotes, and customer communications with clarity and timeliness to build customer confidence and reduce downstream errors.
• Support account managers with customer escalations, schedule adjustments (pull-ins/push-outs), and coverage during PTO or absence to ensure continuity of service.
• Collaborate with sales, marketing, engineering, and production to provide technical application guidance and to communicate significant customer developments across departments.
• Maintain and update customer accounts and documentation in accordance with accounting and company procedures; assist with reproms and catalog requests as needed.
• Act as backup to the main switchboard or perform additional clerical duties that support the sales and service objectives of the department.

• High school diploma or equivalent.
• Two or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience.
• Proficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders.
• Strong written and verbal communication skills; able to read and interpret documents, write routine correspondence, and communicate with internal teams and customers clearly and professionally.
• Comfortable performing basic business math (discounts, percentages, delivery calculations) and applying common-sense problem solving in standardized situations.

• Experience in aerospace/defense or other highly regulated industries with familiarity of flowdowns, quality codes, and warranted requirements.
• Direct experience with Molex - ADS codes or equivalent part/quality flowdown mapping and audit processes.
• Proficiency with advanced Excel functions, reporting tools, or experience generating and managing open order reports and customer-facing documents.
• Prior exposure to production scheduling/planning processes and working knowledge of lead-time commitments and planner interactions.
• Associate degree or coursework in business, supply chain, or related field; experience supporting account managers and cross-functional process improvement activities.
• Experience with international orders, export documentation, or multi-currency invoicing (if applicable).

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, accidental death and dismemberment (ADD), disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable summary plan description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please  for additional information. (For Illinois E‑Verify information , aqui, or tu).

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.