Financial Service Representative II

Position Summary

Position Summary: Established in March of 2008, Third Coast Bank ssb is a community-owned bank seeking sound growth and dedicated to increasing long term shareholder value by promoting excellence in performance. Our personalized banking services are geared to fulfill the financial objectives of our consumers and commercial patrons. The spirit of community ownership is the centerpiece of our bank's future success.

Also, our bank's success depends upon our ability to attract and retain people committed to teamwork, continuous improvement, and exemplary customer service.

Third Coast Bank ssb is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, gender, age, religion, national origin, genetic information or disability.

The position of Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR answers questions and provides information upon request from bank customers and assists them in understanding and utilizing the bank’s products and services. This role includes opening and servicing new and existing bank customers’ accounts. The FSR will assist and support the Branch Manager in leading other employees to meet and exceed excellent customer experience.

The FSR maintains and operates a teller cash drawer to process customer transaction requests and establishes and maintains customer records to adhere to all banking regulations. The Financial Service Representative must help assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

New Accounts

• Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank SSB.
• Maintain current knowledge of bank products and services offered.
• Open new accounts and service existing accounts for personal and commercial customers.
• Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account.)
• Obtain all required identification information and commercial documentation for business customers as required per CIP. (Prior to opening a business account.)
• Update customer files, signature cards, resolutions, etc. for bank records.
• Screen personal account holders via Chex Systems.
• Screen commercial accounts via FIS eAccess/Chex Systems online.
• Process ATM/Debit Card and check order requests.
• Establish and reset online banking access through Net Teller.
• Cross-sell bank products and services to new and existing bank customers.
• Open, close and service certificates of deposits for personal and commercial customers.
• Process Individual Retirement Accounts (IRA) opening, closing, and transfer requests.
• Establish and update new account files.
• Maintain daily rate sheet.
• Serve as a Notary for bank customers as well as bank personnel (if approved by bank Cashier).

Teller Line

• Maintain and operate a teller cash drawer.
• Assist bank customers with account deposits, check cashing, and savings and checking withdrawals.
• Process loan payments.
• Issue Cashier’s checks and money orders.
• Keep records of money and negotiable instruments as required per banking regulations.
• Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation.
• Answer general account questions for bank customers.
• Cross-sell bank products and services.
• Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with Jack Henry Associates.
• Balance cash drawer at the close of the business day.
• File all proof work at the close of the business day.

Safe Deposit Box (if applicable at your assigned branch location)

• Open and close safe deposit boxes via Jack Henry.
• Establish and update safe deposit box account files.
• Prepare new and updated safe deposit box contracts.
• Allow access to Safe Deposit Box Vault to customers.
• Complete entry tickets for customers accessing boxes and enter the data into Jack Henry.
• Maintain current job knowledge and adhere to all bank policies and procedures.

Maintain current job knowledge of bank products and services.

Practice quality…