Personal Banker, Spanish Desired

• Build lasting customer relationships through proactive, meaningful conversations
• Understand customer needs and connect customers with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals
• Support new account openings, service requests, and credit applications
• Perform cash handling and teller line activities while maintaining compliance and operational standards
• Use and adopt digital tools and technologies to enhance customer experience
• Deliver accurate, compliant service within defined risk controls
• Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists
• Support branch operations by flexing between cash handling and customer banking activities
• Deliver strong service through account openings and ongoing account support

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
• Prior experience in financial services or a highly regulated, customer-facing role
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
• Comfort initiating outreach through calls, emails, or other channels
• Comfort with digital tools and technology and ability to quickly learn new systems
• Ability to identify customer needs and connect them to appropriate solutions, including referrals
• Ability to collaborate with teammates and partners
• Ability to follow policies and regulations while identifying and escalating risk concerns
• Bilingual speaking and listening proficiency in Spanish/English
• Ability to work a schedule that includes Saturdays
• SAFE registration required at the time of employment;
  Wells Fargo initiates the process after the start date
• Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies
• Must meet standards related to financial responsibility, character, fitness, and criminal background
• Position is not eligible for Visa sponsorship

Demonstrates strong customer relationship management skills, with a focus on understanding customer needs and connecting them to relevant banking products and services. Proficient in cash handling, compliance, and utilizing digital tools to enhance customer experience.

• Customer Relationship Management
• Cash Handling
• Bilingual Proficiency in Spanish/English
• SAFE Registration
• Financial Services Experience

• Customer Needs Assessment
• Account Opening Support
• Credit Application Processing
• Risk Identification and Escalation
• Digital Tools Proficiency

• Active Listening
• Collaboration
• Trust-Building
• Effective Communication

• SAFE Registration

• Financial Services
• Regulatory Compliance
• Customer-Facing Role
• Branch Operations
• Operational Standards