Compliance Division Manager

Title

911 Compliance Division Manager

Georgetown: 911 Tracy Chambers Ln, TX

Reporting directly to the Emergency Communications Deputy Director-Administrative Assignment, the manager oversees the daily operations of the Compliance Division and the Quality Assurance/Quality Improvement (QAQI) Unit. The role maintains and reports compliance to regulatory and departmental requirements, coordinates onboarding, and provides compliance activities and recommendations to senior leadership. It also conducts internal investigations and manages strategic planning, performance measurement, and policy development.

• Establishes minimum standards and verifies the completeness of documentation for all levels of recognition, certification, and accreditation
• Develops proofs of compliance for accreditation standards, prepares policy drafts, prepares written documentation and develops reports
• Analyzes internal operating procedures to ensure ongoing compliance with the state and national accreditation standards
• Prepares the department for re-accreditation; makes recommendations based on accreditation reviews
• Oversees the recruitment and hiring of employees, including internal recruiting and retention programs, applicant testing, interviews, and background investigations
• Develops performance improvement plans as needed
• Records and conducts internal investigations with performance complaints or allegations of misconduct as directed by the Deputy Director
• Organizes, coordinates, conducts and evaluates assigned programs to established goals, objectives, and outcomes
• Files regulatory forms and maintains department documents as required by state licensing agencies
• Provides access to records as required by statute
• Develops, revises, and implements policies and procedures
• Coordinates within the division, department, Emergency Services departments, and other internal and external stakeholders to ensure quality of service and care
• Assists with budget preparation, including projection of needs, for Compliance Division
• Ensures all record and recording requests are appropriately completed to include audits and reports on the collection and security of all records and recordings
• Maintains up-to-date knowledge of State and Federal laws, regulations, and policies governing the division, as well as advanced practices, procedures, and techniques

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to 50 pounds and exertion of up to 25 pounds of force to move objects
• Position involves continual use of a computer keyboard and other peripheral devices

• Work is primarily indoors in an air‑conditioned environment
• Regular travel between work sites as required

• Work outside of the normal office hours may be required
• Non‑essential personnel for emergency situations; discretion of Department Director
• Regular attendance is required

• Bachelor’s degree in a related field and three (3) years of experience working with accreditation processes and writing/implementing department policies and procedures; OR an equivalent combination of education and experience
• Two (2) years of experience directly working with TCOLE documentation and knowledge/understanding of their rules
• Two (2) years of experience working in a communications center or another public safety field
• Prior leadership and/or supervisory experience
• Knowledge of emergency communications practices, as well as federal, state, and local regulations governing departmental policy and operations
• Working knowledge of Microsoft Office Suite, Adobe

• Experience in QAQI with reviewing calls and providing feedback
• Working knowledge of an Emergency Communications Center
• Working knowledge of CAD, NICE, PowerDMS, TCLEDDS/Secure Share
• NENA Center Manager Certification
• Knowledge of emergency communication accreditation standards
• Five (5) years of experience in education, training, and quality assurance in a public safety communications or related field
• APCO or NENA Communications Training Officer certification
• International Academy of Emergency Dispatch (IAED), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD) Quality Assurance (“Q”) certification

Required within thirty (30) days of employment

• Valid driver’s license

Required within one (1) year of employment

• Completion of Texas Commission on Law Enforcement (TCOLE) Telecommunicator course
• FEMA Incident Command System (ICS) 100, 200, 700, 800

• Criminal background check:
  Yes
• Motor Vehicle Record check:
  Yes
• Drug screening:
  Yes
• Physical exam:
  No
• Psychological exam:
  No

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA).