Patient Services Specialist

Job Summary

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care, handling patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones.

• Assists with patient duties including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones; arranges follow‑up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information; verifies patient demographics and enters changes into the computer system; directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into the computer using appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved external entities.
• MAY be required to discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences; empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional manner.
• Excellent data entry, numeric, typing and computer navigation skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

We believe that all people should feel welcomed, valued and supported.

• Education:
  
  High School Diploma/GED Equivalent
• Experience:
  
  Less than 1 Year of Experience