Step Down Navigator

Step Down Navigator

The Step Down Navigator will assist in the design, plan, and implementation of programs designed to advance the marketing plans and services of the hospital.

Duties include but not limited to:

• Attend all treatment team meetings: advocate for step-downs
• Achieve 5% step downs (Next Step Program) per week based on average daily census. I.E. (average census for week= 80, 4 step downs expected.)
• Meet with all patients/guardians that have OP benefits according to their VOBs & give them an invitation to PHP
• Meet with intake/intake director daily to receive OP referrals & follow up with every referral (minimum of 3x & document follow up) (review EMTALA for PHP/IOP referrals)
• Attend flash daily to report on step down referrals. (report on BD Dept. in case of DBD/OP director absence)
• Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy. Provide prompt, efficient, and responsive service.
• Update outlook calendar daily with outline of daily tasks, prospecting, scheduled meetings, virtual meetings, and calls.
• Complete the 8-hour shift required for the FT position.
• Verify communication by calling, text, or email.
• Provide exceptional service as front person of GBHI.
• Communicate politely with everyone coming or out of GBHI.
• Complete outpatient UR & discharge planning duties as directed by director.
• Complete other duties as assigned.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.