IT Analyst III: Enterprise Applications

Job Opportunity

This is an internal job opportunity exclusive to current employees of Williamson County. Reporting directly to an assigned manager or director, responsible for independently analyzing, defining, and creating technological solutions for multiple and/or critical IT systems to solve business problems and meet organizational needs. Serves as the primary technology owner for a designated technology area. Level III of III in Analysts.

* The vacancy related to this posting is in the Enterprise Applications specialized assignment.

Examples of work performed include:

• Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
• Provides advanced technical consulting and support services as needed
• Analyzes and tests new or existing procedures and develops alternative workflow solutions
• Performs moderate to complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
• Analyzes and defines business processes associated with system enhancements
• Participates in designing and maintaining system configuration and setup
• Makes technical decisions to best complete tasks and projects
• Designs and delivers training programs
• Trains and assists Analyst I and II positions as necessary
• Represents the IT department at various meetings
• Works as part of a team to procure and implement major systems or upgrades to existing applications and systems
• Attends all meetings and trainings, as required
• Performs special duties as assigned

Specialized assignment includes:

• Diagnoses and performs troubleshooting tasks for a full spectrum of support cases across all elements of assigned application, and any connected systems, to determine an appropriate resolution
• Administers and maintains assigned application environment and related software solutions to support the county's business processes
• Ensures seamless integration with IT systems while managing system updates and testing cycles in collaboration with technical teams, consultants and end-users
• Develops application and database components to support application development in collaboration with the Database Administrators (DBA) and other technical personnel

Organization relationships include:

• Reports directly to – An assigned manager or director
• Direct Reports – No

Physical demands include:

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

Environmental factors include:

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

Irregular hours may include:

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

Minimum qualifications include:

• Associate degree in a related field and five (5) years of job-related experience; OR seven (7) years of job-related experience
• Working knowledge of specific job-related technology
• Enterprise Applications:
  Prior working experience in Workday ERP System support

Licenses and certifications required:

• Technology certification in area of responsibility
• Valid driver's license

Preferred qualifications include:

• Bachelor's degree in a related field
• Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
• Enterprise Applications:
  Experience in the design and implementation of Workday Financial Management and HCM Platforms
• Knowledge of Workday Security Administration, Reporting and Analytics

Employment testing includes:

• Criminal background check:
  Yes
• Motor Vehicle Record check:
  Yes
• Drug screening:
  No
• Physical exam:
  No
• Psychological exam:
  No
• Additional: N/A

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short-term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care…