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Customer Support, Operations Specialist
Job in
Georgetown, Williamson County, Texas, 78628, USA
Listed on 2026-09-05
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Prepare and ship Radiant hardware kits
- Act as first-line customer support via email and phone, triaging and resolving or escalating issues against service standards
- Run onboarding for new hospital accounts, including IT/network readiness checks, installation coordination with field and OEM partners, and post-install review calls
- Set up accounts in Hub Spot and Net Suite
- Manage handoffs between sales, installation, and support
- Own replacements, returns, and customer requests end to end
- Track recurring issues and communicate them to product and engineering
- Assemble Radiant kits, including flight case and foam preparation, serial number and device labeling
- Charge, pair, and test dosimeters according to the outgoing quality inspection procedure
- Log devices per kit and maintain clean, audit-ready records
- Prepare outbound shipments
- Work directly with the Founding Customer Success Lead while supporting the Radiant product as it scales
- 2-4 years in customer support or customer onboarding, ideally in healthcare, medical device, or another regulated/connected-device setting
- Comfortable troubleshooting connected devices and their software at a first-line level
- Hands-on experience with a CRM or support platform, including Hub Spot Service Hub and Talk Desk
- Strong operational follow-through and ability to close loops
- Ability to work independently and coordinate with engineering, operations, and leadership on a small team
- Based in or able to commute to Georgetown, TX
- Comfortable with hands-on, repetitive physical work, including standing for extended periods, repetitive assembly motions, and lifting/carrying 25 lb shipping boxes and equipment cases several days a week
- Experience supporting hospital IT or clinical operations is a nice-to-have
- Background in hardware-enabled or connected-device products is a nice-to-have
Demonstrates expertise in customer support and onboarding within healthcare or regulated environments, with strong operational follow-through and the ability to troubleshoot connected devices. Proficient in managing customer requests and coordinating with cross-functional teams to ensure seamless service delivery.
Highest-signal resume keywords- Customer Support Experience
- Onboarding New Accounts
- Troubleshooting Connected Devices
- Hub Spot Service Hub Proficiency
- Operational Follow-Through
Hard Skills
- Customer Support
- Onboarding
- Troubleshooting
- Operational Follow-Through
- Assembly
- Quality Inspection
- Record Keeping
- Outbound Shipment Preparation
- Device Testing
- Account Setup
- Independent Work
- Coordination
- Communication
- Healthcare
- Medical Device
- Connected Device
- Clinical Operations
- IT Support
- Hub Spot
- Net Suite
- Talk Desk
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