Senior IT Support Analyst

About the Role We are seeking a Senior Desktop Support Analyst to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They must also be able to resolve problems quickly with little impact to the end-users.

Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support

What You will DoProvide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.

Meets and communicates with users, solves issues in a positive and efficient manner

Assist in maintaining an inventory of IT hardware and software assets.

Assists end-users with advanced computing and telecommunication issues and questions.

Leverage remote support tools to help resolve support requests.

Ensure all incident and service request tickets are closed within their established guidelines.

Create and maintain Knowledgebase articles.

Perform special projects and miscellaneous duties as requested and as time permits.

Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.

Travel between sites to assist end users when remote tools can’t be used.

As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.

What You Bring Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
5+ years of field experience.

A+ Certification5+ years’ experience working in a Helpdesk or Desktop environment.
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365.5+ years’ troubleshooting Windows 10 and above operating systems.

Understanding of VPNs and Wi-Fi profiles is a plus.

Experience with Telecom/VOIP is a plus.

Microsoft Windows Image Deployment experience needed

Power

Shell or other scripting experience a plus.

Experience using some type of Remote Desktop Support Tool.

Experience with a ticketing system.

Setup and troubleshoot network printers for end-users.

Ability to manage time effectively and complete required projects on time.

ITIL Certification is a plus.

ZT Systems will not provide visa sponsorship for this role. Please be aware that certain positions may require the applicant to either
1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or
2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it…