Program Manager - Customer Experience Team

Your Job

As Program Manager, you will lead cross functional teams to execute strategic customer programs from demand planning through delivery and issue resolution. You will align Molex Aerospace & Defense Solutions (ADS) resources to customer priorities, translate customer requirements into actionable plans, and ensure commitments are delivered with speed, discipline, and operational rigor. This role plays a key part in driving continuous improvement and supporting profitable growth.

You will serve as the primary program leader for assigned customers or portfolios, driving governance, managing risk, and coordinating recovery efforts when required. In this role, you will lead execution across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement. Success is defined by anticipating customer needs, resolving issues before escalation, and delivering a proactive, responsive customer experience that improves both customer satisfaction and business performance.

• Lead cross functional activities for customer projects and programs, actively managing priorities, milestones, risks, dependencies, and decisions from planning through execution.
• Establish and maintain the operating cadence for assigned programs, including customer reviews, internal governance forums, escalation paths, action tracking, and recovery plans.
• Align ADS resources across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement to customer priorities and contractual commitments.
• Translate customer demand, forecasts, program changes, and strategic priorities into coordinated internal plans that support service, delivery, quality, and profitable growth.
• Proactively identify risks, surface tradeoffs, and drive decisions to prevent issues from impacting customer experience or business performance.
• Lead cross functional execution during delivery disruptions, quality events, engineering changes, capacity constraints, and other critical situations using structured problem solving and clear ownership.
• Develop and maintain program plans, action registers, escalation frameworks, and performance reporting to ensure visibility, accountability, and timely followthrough.
• Drive alignment between customer expectations and internal capabilities by helping teams prioritize work, sequence resources, and manage commitments realistically.
• Partner with commercial and operational leaders to identify growth opportunities, protect margin, improve forecast quality, and support strategic account planning.
• Leverage voiceofcustomer feedback, operational data, and business insight to identify recurring pain points and implement process improvements that improve responsiveness and ease of doing business.
• Lead customer facing and internal communications related to program health, milestone status, delivery performance, issue resolution, and continuous improvement initiatives.
• Track and improve key performance indicators such as ontime delivery, quality performance, responsiveness, forecast accuracy, escalation cycle time, customer satisfaction, and program profitability.
• Coach cross functional team members in prioritization, ownership, collaboration, and disciplined execution within a matrixed environment.
• Ensure program execution complies with applicable aerospace and defense contractual, regulatory, quality, export control, and security requirements (e.g., ITAR, FAR/DFARS, AS9100), where applicable.

• Bachelor's degree in business, Engineering, Supply Chain, Operations, or a related field, or equivalent professional experience.
• 8+ years of experience in program management, project management, operations, quality, manufacturing, aerospace, defense, or another complex, customer driven environment.
• 3+ years of direct program or project management experience leading cross functional teams.
• Proven ability to manage competing priorities, interdependencies, and risk across multiple functions in a fastpaced environment.
• Demonstrated ability to translate customer needs and business objectives into coordinated plans and measurable outcomes.
• Experience leading through influence…