Community Manager - HOA Property Management

Overview

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience, as our education program will provide an industry-leading education foundation. The initial training will last one year, and you will become an industry expert within three years.

Mentors will provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful: customer services, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.

In this role, you will develop these current skills and much more. Consider it a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees; we hire a work family. While the role is mainly remote, there is a need to be social and learn in person.

A significant amount of time should be expected in the office in the first 6 months to ensure long-term success.

Put simply, the community manager position is the face of our organization. It is a multifaceted role where you wear many hats. You are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ownership mindset in completing tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all with a positive attitude.

Responsibilities

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including bidding and project management.
• Consult with other departments in support of your communities.
• Risk management, insurance, and litigation support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hours emergencies.
• Plus, additional tasks, as necessary.

We know you don’t just want a job – you need a career you know you will be great at. Your goals should match our culture and fit with our team. You must have a customer-centric positive attitude, take ownership of tasks, be a team player, be coachable, be highly organized, be accountable, and be a fantastic multitasker.

Skills needed to be a Community Manager

• Approximately ten (8+) years of solid work experience
• Ability to attend or run evening meetings (usually 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to catch on to other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and managing those projects

What is the training like?

Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:

• You will be assigned a Community Manager Mentor to help be your on-the-job guide.
• You will…