Development Support Manager

Under general supervision of the Chief Development Officer, the Development Support Manager position performs highly sensitive, complex, and difficult work with a variety of stakeholders, from internal staff to City Council, to residents, to developers, to various City boards. The incumbent has considerable latitude for independent judgment in carrying out assigned responsibilities and in meetings with department heads, outside agencies, community and civic groups, consultants, and others.

The position directly manages work, but also partners with various departments involved with development on continuously improving the 4 P’s:
People, Process, Policy and Performance.

• Oversees the City’s efforts related to Special Districts, in coordination with the Chief Development Officer, including direct coordination with the Special Districts Manager and ensuring the City is supporting the needs of new special district requests while also ensuring compliance with existing special districts.
• Prepares policy recommendations related to development.
• Maintains a dashboard of key development-related performance metrics and supports departments in the collection and improvement of those metrics.
• Focuses the Development Team on the 4 P’s of People, Policy, Process and Performance, and supports their efforts to continuously improve in all four of those areas.
• Tracks and supports high-profile development projects, as identified by the Development Team and City Management.
• Identifies and manages opportunities to maintain open lines of communication with the development community.
• Coordinates the Development Team Huddle meetings and organizes and manages work from the Development Team Huddle Board.
• Leads cross‑departmental efforts in collaboration with the Organizational Development team to improve development‑related processes throughout the organization.
• Prepares and delivers presentations.
• Coordinates and prepares reports and correspondence in response to requests for information from City Management, City Council, or the development community; may also prepare City Council agenda material such as ordinances, council memos, workshop presentations, etc.
• Serves as a member of the Development Services Administrative Team, assisting with organizational culture and strategy efforts.
• Supervises, trains, and evaluates staff, as assigned by the Chief Development Officer.

Bachelor’s Degree from an accredited institution with coursework in public administration, business administration, organizational leadership, urban planning, or engineering. Three (3) years of increasingly responsible experience managing a variety of city operations and working with and managing a diversity of employees. Experience with managing complex analytical and strategic projects. Experience working on organizational change and continuous improvement projects.

Preference for the incumbent to hold a Master’s Degree from an accredited institution with coursework in public administration, business administration, organizational leadership, urban planning, or engineering, which may substitute for one (1) year of related experience.

• City development processes
• Municipal Utility Districts and Public Improvement Districts
• Administrative and management practices
• Research techniques, methods, and procedures
• Presentation requirements and methods
• Accounting methods, practices, and procedures
• Public administration practices and local government issues

• Utilizing a personal computer and associated software programs
• Operating complex computer programs
• Analyzing problems and identifying alternative solutions
• Interpreting and applying Federal, State and local policies, procedures, laws, and regulations
• Implementing policies and procedures
• Communicating clearly and effectively
• Establishing and maintaining effective working relationships with employees, management and the general public

• Effective Communicator
• Team Builder
• Strategic Thinker
• Results Oriented
• Problem Solver and Decision Maker
• Planner and Organizer
• Technically Knowledgeable

Valid Class "C" Texas driver’s license required. Out‑of‑state license holders must have a valid license and provide a three‑year driving history.

Sufficient physical ability to work in an office setting; sit, stand, walk, reach, twist, turn, kneel, bend, squat, and/or stoop for prolonged periods of time; perform duties requiring grasping, repetitive hand movement, and fine coordination; and operate office equipment. Certain project management assignments may involve exposure to outside weather conditions, working around moving equipment, and working in high, precarious places.

$83,382.52 - $, annually.