Compliance Division Manager

Compliance Division Manager

Reporting directly to the Emergency Communications Deputy Director-Administrative Assignment, responsible for overseeing the daily operations of the Compliance Division and the functions of the Quality Assurance/Quality Improvement (QAQI) Unit. Maintains and reports compliance to all regulatory and departmental requirements as stipulated by law, agreements, and policies. Coordinates onboarding of new employees. Manages the compliance activities and recommendations to senior leadership in areas of long-range strategic planning, monitoring, and revising and developing effective performance measurements and operating guidelines.

Conducts internal investigations.

• Establishes minimum standards and verifies the completeness of documentation for all levels of recognition, certification, and accreditation
• Develops proofs of compliance for accreditation standards, prepares policy drafts, prepares written documentation and develops reports
• Analyzes internal operating procedures to ensure ongoing compliance with the state and national accreditation standards
• Prepares the department for re-accreditation; makes recommendations based on accreditation reviews
• Oversees the recruitment and hiring of employees, including internal recruiting and retention programs, applicant testing, interviews, and background investigations
• Develops performance improvement plans as needed
• Records and conducts internal investigations with performance complaints or allegations of misconduct as directed by the Deputy Director
• Organizes, coordinates, conducts and evaluates assigned programs to established goals, objectives, and outcomes
• Files regulatory forms and maintains department documents as required by state licensing agencies
• Provides access to records as required by statute
• Develops, revises, and implements policies and procedures
• Coordinates within the division, department, Emergency Services departments, and other internal and external stakeholders to ensure quality of service and care
• Assists with budget preparation, including projection of needs, for Compliance Division
• Ensures all record and recording requests are appropriately completed to include audits and reports on the collection and security of all records and recordings
• Maintains up to date knowledge of State and Federal laws, regulations, and policies governing the division, as well as advanced practices, procedures, and techniques

Organization Relationships

• Reports directly to – Emergency Communications Deputy Director (Administrative Assignment)
• Direct Reports – Yes

Physical Demands

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
• Position involves continual use of a computer keyboard and other peripheral devices

Environmental Factors

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

Irregular Hours

• Work outside of the normal office hours may be required
• Non-essential personnel for emergency situations; discretion of Department Director
• Regular attendance is required

• Bachelor's degree in a related field and three (3) years of experience working with accreditation processes and writing/implementing department policies and procedures; OR an equivalent combination of education and experience
• Two (2) years of experience directly working with TCOLE documentation and knowledge/understanding of their rules
• Two (2) years of experience working in a communications center or another public safety field
• Prior leadership and/or supervisory experience
• Knowledge of emergency communications practices, as well as federal, state, and local regulations governing departmental policy and operations
• Working knowledge of Microsoft Office Suite, Adobe

Licenses and Certifications

Required within thirty (30) days of employment

• Valid driver's license

Required within one (1) year of employment

• Completion of Texas Commission on Law Enforcement (TCOLE) Telecommunicator…