Office Experience Manager Job Georgetown area,Texas USA,Management

Own consistent delivery and evolution of the consultative client experience within assigned offices
Lead teams through adoption of new operating processes, behaviors, and ways of working
Identify patterns in associate behaviors and client interactions to coach teams and address execution gaps
Evaluate execution quality and client impact, modeling consultative and leadership behaviors
Ensure new client experience processes, technology, and office-level tests are implemented as designed
Conduct client interviews after appointments, gather feedback, and translate insights into actionable feedback for associates and partners
Adapt execution, behaviors, and priorities based on feedback and observed outcomes
Maintain disciplined operational performance and office-level readiness
Lead and develop associate performance through coaching, feedback, and clear expectations
Exercise judgment in addressing client needs, associate performance, and operational priorities
Participate in recruiting, hiring, and onboarding decisions
Ensure seasonal workforce readiness and performance in partnership with the District General Manager and supporting leaders
Establish a performance-driven, collaborative office culture
Reinforce professionalism, inclusion, and collective responsibility
Recognize progress and address culture or performance misalignment
Deliver office-level performance outcomes, including client experience, associate results, and execution quality
Identify underperformance or misalignment and take timely corrective action

Requirements

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
3 years minimum related work experience
Managerial experience leading people in a retail, service, or multi-unit environment, with accountability for execution, performance outcomes, and team results
Demonstrated ability to exercise independent judgment and discretion in planning, prioritization, and day-to-day decision-making to deliver consistent results
Strong client-centric mindset with a commitment to delivering a differentiated, consultative client experience through leadership and execution
Strong people leadership capability, with proven ability to coach, develop, and hold associates accountable for performance and behaviors
Experience leading teams through change and evolving expectations, including adoption of new processes or ways of working
Ability to evaluate execution quality and translate client and performance feedback into corrective action and improvement
Demonstrated professionalism, sound judgment, and clear communication skills when addressing both positive and critical feedback from clients and associates
Comfort operating in test-and-learn environments, adapting execution based on feedback while maintaining operational discipline and standards
Data and insight fluency, including comfort interpreting performance data, recognizing meaningful patterns or risks, and using insights to inform actions and priorities
Willingness and ability to maintain consistent on-site leadership presence, with scope of responsibility flexing based on office and district design
Experience working in a consultative, client-facing environment where client conversations require judgment, trust-building, and problem-solving
Preferred:
Prior responsibility for leading or influencing front-line leaders, such as Team Leaders or supervisors, in addition to individual contributors
Preferred:
Exposure to pilot, Proof of Concept, or innovation environments where learning, iteration, and scaling were required
Preferred:
Experience partnering cross-functionally, such as operations, analytics, or training, to improve execution and client outcomes
Preferred:
Prior experience supporting…