Application Manager

OBJECTIVE

Strengthen Xycarb’s market position by providing high‑level technical product support that enables the sales team to secure market share and win new business opportunities. Lead innovation efforts by defining, initiating, and managing R&D projects that address identified market needs and emerging opportunities. Elevate the technical and market expertise of Xycarb’s sales and engineering teams to ensure they are informed, confident, and effective in representing the company’s products and capabilities.

↑ Director of Technology

↑ Application Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Validate and contribute to the 3‑year business cycle planning.
• Develop application innovation roadmaps aligned with industry trends, market insights, and customer feedback.
• Prepare and deliver project proposals for R&D initiatives supporting long‑term application innovation.
• Manage global product development projects, coordinating with cross‑functional teams across multiple offices.

• Support sales managers through customer visits, calls, and technical discussions.
• Provide technical support using data analysis related to customer issues, product data sheets, specifications, and process parameters.
• Assist sales managers with technical input during the pre‑tender and tendering phases.
• Supply SBA Managers with technical and value‑based information to support pricing decisions.
• Contribute technical content for commercial promotional materials and maintain accurate product data.
• Support SBA Management in exploring new markets and developing TAM (Total Addressable Market) assessments.

• Deliver application consultancy services to support business needs or as standalone customer offerings.
• Address incoming customer inquiries on all technical matters related to Xycarb products and services.
• Write technical application papers on newly developed processes and materials within the microelectronics portfolio.
• Provide technical support for susceptor‑related issues and performance optimization.

• Assist in training and supporting factory personnel on product and process knowledge.
• Deliver technical training on products, systems, and services to sales managers and plant engineering teams.
• Educate SXT‑US personnel on contamination reduction, cleaning methods, and proper packing and handling of quartz materials.
• Report on product and service market positioning to internal stakeholders.

• Provide insights into customer perceptions and valuation of Xycarb products and services.
• Report and discuss collected market and customer information to improve understanding of customer needs.
• Analyze product and service performance and benchmark against OEM offerings.
• Regularly communicate findings to support strategic decision‑making.

• Work in accordance with the company Quality, Environment, Safety and Health (QESH) procedures.
• Provide insights into customer perceptions and valuation of Xycarb products and services.

• Provide technical support to customers on product- and application‑related issues.
• Deliver training to internal staff on processes, products, and applications.
• Identify market needs, develop business cases, and propose plans for R&D initiatives.
• Support Sales by analyzing customer specifications and advising on appropriate product solutions.

• Contributing to business growth by identifying R&D opportunities, preparing proposals, and managing assigned development projects.
• Providing Product Managers, Business Managers, and Sales teams with business intelligence to guide future product and market development.
• Supporting Sales in pre‑sales activities, including specification analysis and solution development for customer requirements.
• Assisting in resolving complex technical challenges across products, applications, and customer environments.

• Le…