Case Worker & Community Liaison

Case Worker & Community Liaison

TX-Georgetown Sev Center - Georgetown, Texas

Provides social service assistance and case management assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services and conducts home visitations to ensure needs are being met. Prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same;

ensures compliance with program policies and procedures. Serves as liaison to onsite partners; manages in-kind donations process.

Benefits:

• 29 Days Paid Time Off
• 12 Paid Holidays
• Affordable Health Insurance Benefits
• Retirement Benefits with Employer Match

Key Responsibilities:

Social Services Responsibilities (25%)

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
• Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
• Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

Case Management Responsibilities (15%)

• Conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
• Follows up with clients at regularly scheduled intervals to determine if clients maintain housing and financial stability after receiving assistance.
• Refers clients to appropriate Corps programs or other agencies based on clients' needs and in accordance with their program plan.

Food Pantry Responsibilities (20%)

• Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
• Receives, inspects and sorts donated food items according to the category and condition; prepares labels for food; packages food.
• Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
• Coordinates the retrieval, storage, and distribution of food and commodities for the program; keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
• Maintains food pantry area in a neat and orderly manner; monitors expiration dates on all food in the pantry; discards outdated or damaged food.
• Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs supervisor when supplies are low; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.
• Serves as the primary point of contact for food pantry volunteers; trains volunteers on pantry operations and provides day to day support.

Liaison Responsibilities (20%)

• Serves as liaison to partner agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• Manages available for office space for onsite partners; schedules onsite partners activities; maintains and communicates weekly onsite partner schedules to program staff and clients.
• Serves as primary point of contact for onsite and collaborative partners; communicates pertinent information to partners to ensure client and program needs are being met.
• Coordinates with corporate partners for in-kind food pantry donations; maintains list of food pantry program needs; communicates needs list to corporate partners.

Administrative Responsibilities (20%)

• Inputs client information to database accurately and in accordance with established timelines and procedures; prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and…