Host, Restaurant​/Food Service, Server​/Wait Staff

Job Description:

Title:

HOSTPERSON

Reports to:

Restaurant Manager

Summary of Position:
Host

• Warmly greet all guests as they arrive at the restaurant.
• Whenever possible, open the front door for guests entering or leaving.
• Manage reservations and walk-ins to seat as many people as possible.
• Maintain a seating chart and arrange staggered seating when needed.
• Work closely with servers as a team to ensure smooth operations.
• Record guest names and party sizes when immediate seating is limited.
• Politely find guests when a table becomes available.
• Provide guests with estimated waiting time.
• Accommodate special seating requests whenever possible.
• Seat guests based on their preferences and balance customer flow in service stations.
• Offer menus, place settings, and inform guests of their server's name upon seating.
• Inspect tables for proper presentation and completeness.
• Relay messages or hand off chits to servers and bus persons as needed.
• Thank guests as they leave and invite them to return.

• Previous host experience of at least 1 year is required.
• Ability to work in a standing position for long periods of time (up to 5 hours).
• Excellent communication skills, both clear and effective.
• Exceptional grooming habits.
• Must have an outgoing personality and a warm, friendly demeanor.