Retail Store Manager - Pet Supplies; Bar W

Overview

Who We Are: Winner of the Austin Chronicle’s “Best of Austin” for ten years running, Tomlinson’s is passionate about helping our customers find the right nutrition for their pets. Because of our dedicated, bright, and talented Team Members, we are THE local leader for healthy, natural pet nutrition.

Description

Who We Are: Winner of the Austin Chronicle’s “Best of Austin” for ten years running, Tomlinson’s is passionate about helping our customers find the right nutrition for their pets. Because of our dedicated, bright, and talented Team Members, we are THE local leader for healthy, natural pet nutrition.

Who We’re Looking For

We are seeking a Store Manager who shares Tomlinson’s values and believes in our mission.

The Store Manager is a role model who is dedicated to coaching and motivating their team. Our Store Managers spend the majority of their time on the floor working alongside their team and training on product knowledge and customer delight. Tomlinson’s Store Managers are paid hourly and annual compensation starts at $50,000 per year with overtime pay, plus monthly bonuses.

Here’s what you’ll do in a typical week...

• Sales Floor Operations:
  Is a constant presence on the sales floor helping guests. Is actively selling Tomlinson’s core products and working hard to always hit sales goals.
• Spends the vast majority of his/her time on the sales floor.
• Building rapport with both guests and sales staff.
• Assuring that customer service and satisfaction exceeds our guests’ expectations.
• Acting as an example and coach to sales staff.
• Monitoring and appraising job performance of sales staff.
• Advocates for Tomlinson’s core products and place emphasis on these over others.
• Promotes, maintains the company’s reputation, culture & vision while building relationships among guests & staff.

• Staff Development:
  Manages a staff that meets Tomlinson’s Brand Standards.
• Builds a team of hard-working and dedicated staff.
• Maintains the skills and well-being of current staff with motivational incentives and appropriate evaluations.
• Ensures staff has the skills & product knowledge to provide the highest levels of service.
• Maintains operations by training staff according to the company's operational procedures and personnel policies and by consistently enforcing them.
• Develops, coaches, counsels & disciplines employees so each may reach peak performance. Tomlinson’s promotes from within; identify and develop potential for advancement.
• Creates weekly work schedule, keeping total employee hours within an appropriate range.
• Reports time clock changes to corporate office by assigned deadline.
• Fosters respect and cooperation with company policies and procedures by leading with integrity and poise.

• Maintains Inventory:
  Keeps the store fully in-stock at all times.
• Ensures specialty orders are accurate and submitted on time.
• Maintains an accurate digital inventory to keep shelves full by performing cycle counts and ensuring products are received according to procedures.
• Communicates inventory discrepancies to Inventory Manager and Inventory Coordinator.

• Store Appearance:
  Ensures store is aesthetically compliant with Tomlinson’s Brand Standards.
• Maintains an aesthetically appealing store by keeping it well lit, well stocked, clean and clutter-free, and a warm, welcoming place to shop.
• Maintains an inspection-ready store at all times.
• Works with the Merchandising Manager to keep inventory visually appealing and merchandised to maximize sales, featuring core products.

• Corporate Communications:
  In constant communication with General Manager and Headquarters staff regarding store operations and needs.
• Communicates pertinent information in a timely manner to the District Manager or appropriate headquarters employee to resolve issues.
• Attends monthly managers meetings.
• Writes and publishes weekly schedules to ensure proper store coverage.
• Sends weekly recap to District Manager and attends a weekly 10-minute alignment call.

• Industry Expertise:
  Store Managers are students of the industry and stay relevant to guests, leading industry developments.
• Is knowledgeable about new industry trends and is plugged into and enthusiastic about the pet industry.
• Informs Merchandising Manager about new products that align with Tomlinson’s values and brand standards.

This role also assists with deliveries as needed.

Mileage is reimbursed at 72.5 cents per mile if a personal vehicle is used.

• At least 3 years of previous leadership experience.
• Lift and carry up to 50 pounds on a regular basis to stock the store and for customer carry-outs. This is an active role requiring you to be on your feet for most of your shift.
• Work a flexible schedule including evenings and weekends.
• Must be 18 years of age.
• A clean driving record.
• Up to date car registration.
• A smartphone with the ability to use our delivery app to navigate.