Command Center Associate

Base Pay

This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience.

This position is responsible for greeting customers and managing the customer storage pick-up process.

• Meet and greet storage buyers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

• 1 year of retail sales experience or equivalent education and experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Self‑starter ability to work well in a fast‑paced environment.

Frequent exposure to a warehouse environment and moving vehicles. Moderate to noisy noise level.

Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and/or >20 pounds constantly for lifting or moving objects. Requires use of hands, fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

• Bonus opportunities and career advancement at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, Dental, Vision, Life and other insurance plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Volunteer time off starting on Day 1.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.