Parts Counter Sales

Description

Job Summary:

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent is expected to model the following practices daily:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal and external resources;
3) Participate in ongoing self‑development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sales of CAT parts to customers by phone, fax, e‑mail, or in person; serves as a point of contact for parts customers.
• Completes all parts transactions for internal or external customers accurately, promptly, and supportively to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated.
• Assists customers by responding to after‑hour call‑out needs by being available on a rotating basis.
• Promotes PCC orders, usage of HOLT Hose Vans, and current dealer promotions.
• Requires regular and punctual employee attendance.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

• Demonstrate well‑organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers; experience with a computerized parts management system highly desired.
• Must be capable of working in a fast‑paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self‑motivated with a high commitment to completing tasks in a timely manner.

• High School diploma or GED required.
• Minimum 2 years of customer service experience required; parts store experience preferred.
• Must be able to obtain forklift certification.
• Must have a valid driver’s license.

None.

None.

• This position involves extended periods in a stationary position; occasionally moves materials or equipment weighing up to 10 lbs.
• Must be able to use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Communicates with others and exchanges accurate information as required.

• Professionally oriented office environment.
• Fast pace with unscheduled interruptions.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.