Library Security Specialist

Library Safety Officer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Facilitates a safe and welcoming library facility by providing visible safety and security services for the library employees and patrons.

This is a part-time position.

Essential duties and responsibilities may include, but are not limited to, the following:

• Circulate public service areas inside the library and around the building; support staff in monitoring areas to maintain safety and security throughout the library.
• Report hazardous conditions to library management.
• Engage patrons and solicit cooperation in understanding and complying with library policy.
• Advise patrons of inappropriate behavior that may result in further action, including possible suspension of library privileges; counsel patrons to avoid further action. Escalate response as appropriate.
• Escort disruptive patrons from the library premises; contact police when necessary.
• Refer customers to other library staff and sources of information in response to customer service requests.
• Respond to safety incidents, alarms, and accidents; contact emergency services as necessary.
• Assist patrons with lost personal items, illnesses, or emergency situations.
• Investigate disturbances in the library; maintain order and safety.
• Work with other members of the library safety team to identify, communicate, and share best safety practices throughout the library.
• Assist with the development of safety, security, and emergency policies and procedures.
• Assist in training and onboarding staff regarding safety and security in the library, including conducting drills and coordinating with external partners to provide training.
• Document incidents in a timely way; sharing incident information as well as recommendations for future action, if appropriate, with supervisors and colleagues.
• Other duties as assigned.

Minimum qualifications:

Education, training, and experience guidelines

High school diploma or equivalent plus one (1) year of experience in a field related to the job.

Knowledge of:

• Federal, state, and local laws and ordinances
• City and library practice, policies, and procedures.
• Principles of public library service
• Basic understanding of common health disorders that may affect behaviors; ability to recognize and respond appropriately to aberrant behavior patterns.

Skills in:

• Working independently with limited supervision; exercising initiative and good judgment in the performance of duties
• Developing and sustaining effective relationships with colleagues, patrons, and community partners from a diverse range of backgrounds, ages, and experiences.
• Handling conflict and uncertain situations.
• Communicating effectively, both orally and in writing.
• Resolving patron complaints and concerns.
• Reading reports and memoranda.
• Completing forms; taking messages.
• Using the computer and various software programs.

Key competencies:

• Demonstrating empathy, courtesy, and compassion while fairly and consistently enforcing policies.
• Responding in a calm and composed way to tense situations.
• Balancing safety and security with library principles regarding access, privacy, inclusion, and friendly service.

Licenses and certification requirements:

• Valid Class "C" Texas driver's license.
• CPR/AED/First Aid and Mental Health First Aid within six (6) months of hire.

Physical demands and working environment:

Standing, walking, sitting, fine dexterity, bending, crouching, vision, hearing, talking, use of foot controls.

Hiring range: $18.36 - $23.00, hourly.