Crane Field Service Technician

The Crane Field Service Technician I provides face‑to‑face customer service at off‑site locations, performing minor troubleshooting, diagnosing, repairing, and reconditioning Linke Belt cranes.

The incumbent is expected to model the following practices daily:
1) demonstrate alignment with the company's mission and core business values;
2) collaborate with key internal and external resources;
3) participate in ongoing self‑development.

Department:
Diversified Businesses (DIV)

Employment Type:

Full Time

Workplace Type:
Onsite

Location:

Georgetown, TX 78628

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision.
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures.
• Removes and installs parts, disassembles and assembles basic components.
• Tests and verifies proper operation of all repairs.
• Prepares and completes all job‑related documents, writes service reports, orders parts, and maintains clear customer records; accesses required databases.
• Operates equipment and vehicles with necessary licenses and certificates.
• Maintains service‑vehicle inspection records, daily inspections and driver logs required by DOT.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicle in clean, good working order.
• Communicates job progress to supervisor and customer as needed.
• Completes assigned jobs and tasks to meet flat‑rate time and re‑work standards.
• Works overtime as required by workload and customers’ needs.
• Completes all assigned Technician Training Path courses and safety training in a timely, proficient manner.
• Projects professionalism with internal and external customers, including personal appearance; may act as a mentor to lower‑level technicians.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

• Knowledge of safe work procedures and practices.
• Basic knowledge of equipment and tools, their design, use, repair, and maintenance.
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
• Proficiency with current computer software, related hardware, and basic machine electronic systems.
• Exceptional customer‑service skills.
• Basic diagnostic and troubleshooting skills.
• Planning and organizing skills to prioritize and plan work activities, use time efficiently, and plan for additional resources.
• Operation and control skills of equipment or systems.
• Equipment selection skills to determine the tools and equipment needed to do a job.
• Clear and effective communication skills, both verbal and written.
• Ability to operate a crane and forklift and obtain required certifications/licenses.
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• More than one year of heavy equipment experience required; three or more years preferred.
• High school diploma or equivalent preferred.
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.
• Valid driver's license required.
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record.
• Must own required tools to perform repairs.

• Travel required with a possibility of an overnight stay.

None.

• Must be able to move objects and use abdominal and lower‑back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 80 lb.
• Requires good manual dexterity, coordination, and stamina.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment.
• Can maneuver safely and work underneath equipment.
• Reactively…