Crane Field Service Technician 1

Crane Field Service Technician 1

The Crane Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various Linke Belt Cranes. The incumbent in this position is expected to model the following practices on a daily basis:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  · Performs minor repairs and minimal troubleshooting offsite with minimal supervision
  · Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
  · Removes and installs parts, disassembles and assembles basic components
  · Tests and verifies proper operation of all repairs
  · Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
  · Operates equipment and vehicles with possession of all necessary licenses and certificates
  · Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
  · Adheres to contamination control and HAZMAT rules and regulations
  · Maintains all company equipment, tools, and vehicle in a good, clean, and working order
  · Communicates job progress to supervisor and customer as needed
  · Completes assigned jobs and task to meet flat rate time and re-work standards
  · Works overtime as required by workload and customers' needs
  · Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
  · Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
  · Requires regular and punctual employee attendance
  · Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of safe work procedures and practices
  · Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
  · Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
  · Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
  · Exceptional skills in customer service
  · Basic diagnostic and trouble-shooting skills
  · Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
  · Operation and control skills of equipment or systems
  · Equipment selection skills to determine the kind of tools and equipment needed to do a job
  · Ability to communicate clearly and effectively, both verbally and in writing
  · Ability to operate a crane and forklift, and obtain required certifications/licenses
  · Ability to meet deadlines and work under fast-paced, time constraining circumstances
  · Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
  · The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements:

Education and Experience:

More than one year of heavy equipment experience required; three or more years preferred
· High school diploma or equivalent preferred
· MSHA certification preferred
· Air conditioning certification preferred
· Crane/Rigger certifications preferred

Supervisory Responsibilities:

None Travel:
Travel required with a possibility of an overnight stay

Additional Requirements:

Valid Driver's license required
· Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
· Must own required tools to perform repairs

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
· Frequently moves materials or equipment weighing up to 80 lb
·…