Client Services Representative

As a Veterinary Receptionist, you will be the first point of contact for our clients, both in person and over the phone. You’ll play a key role in ensuring a smooth and welcoming experience for our pet owners while helping to coordinate appointments, handle administrative tasks, and support our veterinary team.

• Client Interaction: Greet and check in clients and their pets, ensuring a friendly, professional, and welcoming atmosphere.
• Appointment Scheduling: Manage appointments, ensuring accuracy and efficiency. Remind clients of upcoming appointments and follow-up care.
• Phone Handling: Answer and direct phone calls, address client questions, and provide information about services and treatment options.
• Record Keeping: Maintain accurate client and pet records, ensuring that all information is up-to-date in our system.
• Processing Payments: Handle payments for services and products, including managing insurance paperwork or billing inquiries.
• Communication: Coordinate with veterinary staff to ensure that client needs are addressed in a timely and professional manner.
• General Office Duties: Assist with daily administrative tasks, including filing, data entry, and maintaining office supplies.
• Customer Service: Address client concerns with empathy and professionalism, helping to resolve any issues or conflicts that may arise.
• Patient Care Support: Occasionally assist with the handling of animals or preparation of patient files as needed.

• High school diploma or equivalent (College or related certifications are a plus).
• Previous experience in a veterinary office or medical office environment preferred but not required.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure in a fast-paced environment.
• Compassion for animals and their owners.
• Team player with a positive attitude and strong work ethic.
• Ability to multitask and prioritize tasks effectively.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

St. Simons Island, Georgia, United States