Customer Care Workstream Coordinator – Sr. Customer Service Representative

Customer Care Workstream Coordinator – Sr. Customer Service Representative

Location:

Budapest, Hungary

Reports to:

Sr Manager, Customer Care Operational Excellence

Career Band: 3

POSITION OVERVIEW:

The Project Coordinator plays a key role in supporting Directors and Senior Directors reporting to the Customer Care Workstream Lead. This role provides comprehensive administrative and coordination support, ensuring smooth day-to-day operations, effective scheduling, and efficient execution of project-related and business activities.

MAJOR AREAS OF RESPONSIBILITY:

Calendar & Meeting Management

• Scheduling Meetings:
  Coordinate and schedule appointments, meetings, and events based on leadership priorities.
• Meeting Preparation:
  Prepare agendas, gather materials, and ensure all logistics are in place (e.g., room bookings, virtual meeting setup, technical support).
• Time Management:
  Prioritize schedules to optimize time efficiency, minimize conflicts, and ensure appropriate allocation of time.
• Conflict Resolution:
  Proactively identify and resolve scheduling conflicts, proposing suitable alternatives as needed.

Administrative & Document Support

• Communication Filtering:
  Screen incoming communications and escalate critical items appropriately.
• Document Preparation:
  Prepare, format, and edit documents, reports, presentations, and correspondence.
• Data & Research Support:
  Conduct research and compile information to support decision-making and project activities.
• Confidentiality:
  Handle sensitive information with a high level of discretion and professionalism.

Travel & Expense Coordination

• Travel Arrangements:
  Coordinate travel logistics including flights, accommodation, and ground transportation in line with preferences and company policies.
• Travel Documentation:
  Ensure all required travel documents and itineraries are prepared and accurate ahead of travel.
• Expense Management:
  Track expenses, prepare reports, and support reimbursement processes in compliance with guidelines.
• Travel Support:
  Provide support during travel, addressing last-minute changes or issues as they arise.

Event & Project Coordination

• Support the planning and coordination of meetings, workshops, conferences, and team activities.
• Assist in coordinating project-related activities, timelines, and deliverables across stakeholders.

REQUIRED EDUCATION/EXPERIENCE/

SKILLS:

· High school diploma

· Preferred executive assistant experience in a professional office environment, large, global matrix environment preferred

· Proficient in Microsoft Office Suite with particular strength in Microsoft Word, Excel, PowerPoint and Outlook

· Intermediate administrative support knowledge

· Clear and professional verbal and written communication skills in English

· Basic business knowledge

· Demonstrable customer service excellence

· Autonomous decision-making, self-motivated, takes initiative

· Should have the ability to be resourceful and proactive in dealing with issues that may arise

· Strong attention to detail

· Proven experience in organizing, multitasking, prioritizing and working under pressure with the ability to work independently without regular direct supervision