Operations Assistant

Operations Assistant James Thomas Heating and Cooling

Blue Ridge, GA | Full-Time | Up to $30/Hour | Mon–Fri + Rotating Saturdays approx every 7 weeks

At James Thomas Heating and Cooling, we believe the people who keep our office running deserve to be taken care of. That means a competitive hourly wage, a comprehensive benefits package that rivals companies far larger than us, and a stable Monday–Friday schedule in a team-oriented office. If you're looking for a long-term home with a company that invests in its people, read on.

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James Thomas Heating and Cooling is a locally owned and operated HVAC contracting company serving Gilmer, Fannin, and Union Counties in North Georgia. We install, service, and maintain heating and cooling systems for homeowners and businesses throughout our region. Our team takes pride in doing things right — that starts in the office.

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We're looking for a sharp, dependable Office Coordinator to join our team as a generalist and floater. This is a full-support role — you'll plug in wherever you're needed, from the phone to the calendar to our social media pages. No two days look exactly alike, and that's the point. If you thrive in a fast-paced office environment, follow through on every detail, and take pride in keeping things running smoothly, we want to meet you.

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• Answer inbound calls and schedule service appointments with accuracy and professionalism
• Book, confirm, and update customer service calls in our field service management software
• Post content to company social media accounts on a scheduled basis
• Maintain and update team calendars and scheduling systems
• Support office staff with general administrative tasks: data entry, filing, recording, and compiling information
• Handle electronic filing and document management
• Assist with other office functions as assigned — you'll be the person who gets it done

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• Proven office experience — you've worked in a professional office setting alongside a team, and you can give us references to back it up
• Obsessively detail-oriented — you catch the things others miss, and you don't cut corners
• Procedure-driven — you read the instructions, follow them, and ask questions when something isn't clear
• Excellent phone manner — warm, professional, and clear; customers will form their first impression of us through you
• Tech-savvy — comfortable with computers, email, electronic filing, and software platforms; all of our work is done digitally
• Team player — you collaborate well, communicate openly, and pitch in without being asked

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• Full-time:
  Monday through Friday, 8:00 AM – 5:00 PM
• Rotating Saturday coverage: 8:00 AM – 4:00 PM, approximately once every 7 weeks (rotates among office staff)

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• Pay: Up to $30.00/hour, based on experience
• Paid Vacation & Holidays
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Accident Insurance
• Hospitalization Insurance
• Critical Illness Insurance
• Life Insurance
• Retirement Plan

James Thomas Heating and Cooling is an equal opportunity employer.