Office Coordinator - Road Atlanta, LLC - Braselton, GA,

MICHELIN RACEWAY ROAD ATLANTA

Recognized as one of the world’s best road courses, Michelin Raceway Road Atlanta is a 2.54-mile road course situated in the rolling hills 35 minutes north of Atlanta. The multi-purpose facility hosts the 10-hour Petit Le Mans race that closes out the IMSA schedule and is the final of the four endurance races contested by the series. The track prides itself on a family-friendly atmosphere, with a "Kids 12 & Under Are Always Free" policy.

SUMMARY

The Office Coordinator supports efficient office operations and provides administrative assistance to department leaders and employees in the Road Atlanta office as needed. In addition, serves as receptionist by greeting, welcoming, and directing visitors appropriately; operates a multi-line telephone system, directing callers to appropriate personnel and answering general questions regarding the company. The Office Coordinator serves as ticketing support and performs ticket sales, as well.

This position reports to the Manager, Ticketing and Merchandise Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Administrative/Office Support Responsibilities

• Perform daily office opening procedures, including activating lights and basic office systems to ensure operational readiness.
• Serve as the primary reception contact by answering incoming calls, greeting visitors, routing inquiries, taking messages, and resolving routine questions when possible.
• Maintain a professional and welcoming appearance in reception, lobby, conference room, café, and other common office areas.
• Receive, sort, and distribute incoming mail, packages, and publications, including processing UPS and Fed Ex shipments.
• Maintain inventory and stock levels for office, café, break room, staging, and supply areas; replenish supplies as needed.
• Coordinate staff meals and catering arrangements for meetings and larger company events throughout the year.
• Assist with employee onboarding logistics, including building access requests, parking coordination, badge pickup, and first-day preparation.
• Provide administrative and clerical support to departments as needed, including scheduling meetings, preparing correspondence, copying, filing, and serving as backup support during employee absences.

• Supports ticketing operations by processing payments for event tickets, camping, and parking accommodations as needed.

Ticket Operations Support Responsibilities

• Provides operational support for ticket sales and customer transactions, including use of Ticketmaster and related ticketing systems.
• Assists management with ticketing functions during peak periods or in the absence of the manager to ensure seamless customer service and event support.
• Maintains working knowledge of ticketing platforms and payment procedures to effectively support sales and guest service operations.
• Responds to customer inquiries related to ticket purchases, parking, camping, and event access in a professional and timely manner.

Perform other duties as requested

Travel: none

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and three years of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to…