Account Manager II

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (Fin Tech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on Linked In, You Tube, Twitter, Facebook, or Instagram.

We are seeking a motivated, detail-oriented Account Manager to join the InComm Payments team. This role is ideal for someone who excels in organization, analytics, problem-solving, and working through ambiguity. The Account Manager will play a key role in driving operational excellence, supporting strategic growth initiatives, and delivering a best-in-class customer experience.

This individual will leverage data to uncover insights, translate findings into actionable recommendations, and collaborate cross-functionally to execute against business priorities.

• Serve as the primary point of contact for Costco-related support inquiries
• Manage and resolve support tickets, ensuring timely and effective issue resolution
• Track follow-ups with internal partner teams and ensure accountability
• Identify recurring issues and proactively flag potential widespread concerns

• Manage weekly and ad hoc ordering across departments
• Maintain and update order tracking documentation (Google Docs)
• Oversee auto-replenishment programs, including ongoing maintenance and adjustments

• Maintain and update location lists for pallet programs, including additions and removals
• Coordinate onboarding of new warehouse locations
• Track funding approvals for new pallet programs and pallet refresh initiatives

• Partner with internal teams including Product, Analytics, Warehouse, Logistics, and Partner Management to ensure alignment and seamless execution
• Facilitate communication across teams to drive efficiency and resolve operational challenges

• Analyze sales and operational data to identify trends and performance opportunities
• Provide actionable recommendations to improve program effectiveness and drive growth
• Monitor account performance and proactively address risks or gaps

• Support ad hoc projects, strategic initiatives, and program implementations
• Identify opportunities for process improvement and increased operational efficiency
• Contribute to scalable solutions that enhance team performance and customer outcomes

• Collaborative: Thrives in a team-oriented, cross-functional environment
• Accountable: Takes ownership of responsibilities and follows through on commitments
• Adaptable: Comfortable working in a fast-paced, evolving environment
• Customer-Centric: Focused on delivering exceptional client outcomes
• Detail-Oriented: Produces accurate, high-quality work with strong attention to detail
• Analytical: Enjoys working with data to uncover insights and solve problems

• 3–5 years of account management or client-facing experience preferred
• Bachelor’s degree in Business, Marketing, or related field
• Experience working with retail partners or in a retail environment is a plus
• Proven ability to manage accounts, drive growth, and support operational execution
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and relationship management skills
• Ability…