Sales Operations Administrator

Our client, a consumer products company
, is seeking a detail-oriented and analytical Sr. Sales Administrator to support our Sales team high-level administrative coordination, order management, reporting, and customer account support. This position partners closely with internal sales teams and external retail contacts to help ensure smooth day-to-day operations, timely communication, and strong service across assigned accounts.

This role is ideal for someone who is highly organized, detail-oriented, and comfortable working in a fast-moving, sales-driven environment. The right candidate will bring sound judgment, a proactive mindset, and the ability to manage multiple priorities while maintaining excellent service standards.

• Pay rate: $25–30/hr.
• Hybrid schedule (Mon-Thur onsite and Fridays remote)
• Temp to hire
• Location:
  Chatsworth, CA

• Partner with the sales team to support all aspects of assigned customer accounts.
• Deliver exceptional service to internal stakeholders and external customers.
• Build and maintain strong working relationships with buyers, analysts, planners, and sales representatives.
• Communicate order updates, account issues, and resolutions in a timely and professional manner.
• Collaborate cross-functionally with supply chain, allocation, warehouse, finance, and support teams to resolve inventory, shipping, and account concerns.
• Prepare and maintain weekly sales status reports and account documentation.
• Manage customer forms, vendor agreements, certificates of insurance, and other administrative materials.
• Track promotions, approvals, claims, special item requests, and account-related activities using internal tools such as Smartsheet.
• Support account scorecards and help identify solutions related to shipping performance, EDI updates, and short shipments.

• Process domestic and international orders accurately and within required timelines.
• Review EDI and manual orders for pricing, case pack, and item accuracy.
• Coordinate with internal teams to resolve issues that may delay order flow or shipment timing.
• Monitor open orders and proactively address fulfillment, allocation, and inventory concerns.
• Manage returns, replacements, re-packs, and order adjustments as needed.
• Maintain order tracking details and shipment updates for internal sales teams and customer accounts.
• Provide timely reporting on open orders, invoices, fill rates, cancellations, and related order metrics.
• Support item cross-referencing and system updates tied to order source tables and account requirements.
• Track sample orders and provide shipment and delivery updates.
• Coordinate sample requests with marketing and global partners to meet business needs and commitments.
• Prepare materials and samples for sales meetings and presentations.
• Process requests related to updated product dimensions, naming, artwork, or prototype changes.

• 2–4 years of experience in customer service, sales administration, or sales support.

• Excellent organizational and planning skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and independent judgment.
• Proficiency with Microsoft Office.
• Experience with retailer systems such as Amazon Vendor Central, Walmart Retail Link, or Target Partners Online is a plus.