Operations Manager

Operations Manager About the Role

We are seeking an experienced Operations & Business Development Manager to oversee the daily operations of our recruitment business while driving client acquisition and managing end-to-end talent acquisition activities. This hybrid leadership role combines operational excellence, business development, and hands‑on recruitment to support the company’s growth objectives and deliver exceptional service to clients and candidates.

• Oversee daily operations and ensure efficient service delivery.
• Implement and improve operational processes and workflows.
• Monitor performance metrics and provide regular reporting.
• Ensure compliance with company policies and industry standards.

• Identify and pursue new business opportunities.
• Build and maintain strong client relationships.
• Prepare proposals and presentations for prospective clients.
• Support marketing initiatives to drive business growth.

• Partner with clients to understand hiring requirements.
• Source, screen, and assess candidates.
• Manage the full recruitment lifecycle.
• Maintain talent pipelines and ensure a positive candidate experience.

• Bachelor's degree in Business Administration, Human Resource Management, or a related field.
• Minimum of 5 years of experience in operations, recruitment, business development, or a related function.
• Previous experience within a staffing or recruitment agency is strongly preferred.
• Strong leadership, communication, and stakeholder management skills.
• Experience with ATS and CRM platforms.

• Operations Management
• Business Development
• Talent Acquisition
• Project Management
• Client Relationship Management
• Process Improvement
• Team Leadership
• Strategic Planning
• Data Analysis and Reporting

• Competitive salary and performance incentives.
• Professional development opportunities.
• A collaborative and dynamic work environment.
• The opportunity to contribute to the growth and success of a leading recruitment organization.