Export Sales Order Management Senior Analyst

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We're an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that's growing r the past two years, the organization has doubled in size and increased its scope. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

• Responsible for managing the export sales order compliance process. This includes tasks such as export license assignment and verification, ensure controls compliance
• Handle documentation processes checking and validating export documents, determining optimal documentation requirements
• When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)
• Support Customs Declaration whether through the GTP SAP module or via customs brokers specially in case of issues to solve
• You will monitor the intercompany automation model to ensure its optimal execution through to the last billing entity, error detection and issues resolution
• Monitor orders blocked and perform modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done
• Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock)
• Liaise with Logistic (distribution & transport to ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments
• Contribute to continuous improvement of order processing as required by Manager, Global Process Lead

• At least 3 to 5 years Supply Chain experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma
• Advanced understanding of international trade, export documentation, and compliance requirements
• Overall Order to cash knowledge including link with customer inventory management (essential)
• Strong problem solving, deductive and analytical skills (advantageous)
• Good business acumen (advantageous)
• Experience in process improvement project (advantageous)
• Participation in previous transition projects (advantageous)

• At least 5 years´ experience in Customer service, Order to Cash & /or Master Data management, contract & commercial conditions management or similar (essential) preferably in Pharma
• Understand commercial policies, pricing, rebates, on-off invoices (essential)
• Experience in running services within a Business Services organization (advantageous)
• Good business acumen (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)

• Hands-on experience of SAP (essential) preferably in…