Development Coordinator​/Manager

* We are currently hiring for multiple positions. Position level and placement will be determined based on each candidate's qualifications, experience, and overall fit for the organization.
* Position Summary

Harlem Grown seeks an organized and strategic Development Coordinator/ Manager to support fundraising efforts across the full donor lifecycle — from donor relations, donor engagement, and corporate benefits delivery, to gift processing and acknowledgement, donor data management, and donor qualification. The Coordinator/ Manager provides the donors in Harlem Grown's community with an exceptional experience that inspires continued and growing support of our mission, while also ensuring accurate, timely, and well-documented operational processes in close collaboration with finance and operations staff.

Collaborative and strategic, the Coordinator/ Manager makes the highest and best use of organizational resources, continually building efficiency in processes, and is responsive to the needs of leadership and frontline fundraisers.

• Answer incoming donor inquiries, via phone and email, providing exceptional 'customer service'.
• Develop, document, and continually enhance systems and procedures related to donor relations and engagement.
• Maintain the department's donor engagement plan and calendar through collaboration with colleagues across the department.
• Project-manage implementation of the donor engagement plan, making highest and best use of the team's time and resources.
• Coordinate experiences in the donor engagement plan, such as: site visits, cultivation events, impact reports, and special mailings.
• Maintain and manage the organization’s grant calendar.
• Other duties as assigned.

• Maintain the social media and marketing calendar.
• Implement the social media strategy overseeing storytelling.
• Other duties as assigned.
• Maintain up-to-date corporate benefits and sponsorship packages.
• Project-manage fulfillment of corporate benefits and sponsorship packages and maintain the corporate benefits delivery calendar, making highest and best use of the team's time and resources.
• Coordinate experiences for corporate partners, such as site visits, cultivation events, volunteer days, and lunch & learns.
• Develop, document, and continually enhance systems and procedures related to corporate benefits delivery.
• Other duties as assigned.

• Process all donations accurately, efficiently, and in a timely manner.
• Provide all donors with timely, accurate gift/tax acknowledgements and update communications on a regular cadence.
• Coordinate special acknowledgement of gifts by leadership, frontline fundraisers, and/or volunteers.
• In collaboration with finance, develop, document, and continually enhance systems and procedures for gift processing and acknowledgement.
• Coordinate with key members of the Development and Finance Team to handle complex gifts (e.g., pledges and restricted gifts) and manage budgets for grants.
• Other duties as assigned.

• Serve as primary administrator for the Fundraising app in Salesforce, Harlem Grown's CRM.
• Develop, document, and continually enhance systems and procedures for Salesforce.
• Oversee data clean-up processes and projects that enhance data integrity.
• In collaboration with leadership and frontline fundraisers, continually evolve the CRM 'playbook' to ensure that all team members can manage portfolios effectively in Salesforce.
• Train fundraisers on how to use Salesforce for portfolio management, in accordance with the 'playbook'.
• Develop and continually refine reports at the direction of leadership.
• Maintain expertise in all software platforms used by the department, contributing to continual…