Customer Service Representative

Overview

Customer Service Representative (Administrative)

Ready for your next career opportunity? Look no further, Bug House is looking to hire you! As part of the Bug House Pest Control team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader. We need your Next-Level Service Mindset at Bug House! You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics.

You'll receive all the tools you need to succeed. No pest control experience is necessary, and you don't have to love bugs. You just have to love making people feel safe in their homes and we'll provide the training!

Note: This role description repeats in parts of the original text and has been consolidated for clarity while preserving all substantive details from the job description.

• With Bug House, experience a supportive work environment that cares about your growth and goals. Provide extraordinary customer service and be a positive representative of the company.
• Follow directions, manage stress, and multitask while staying organized, friendly, and motivated to succeed.

• A role that matters: Be the critical link between customers and service professionals, helping operations run smoothly.
• Rewarding benefits: Competitive salary, comprehensive benefits including a 401(k) with company match, and more.
• Making a difference: Help create healthier living and working environments as part of the team.

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure paperwork is completed accurately and promptly.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Our company vision is to become a leader in the Georgia pest control services industry through training, technology, and service. The Pest Management Industry is growing – and is a recession resistant line of business. Bug House is a financially stable, growing subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Bug House Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer