Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Comprehensive medical, dental, and vision plans starting from day one
• 401(k) plan with a 100% company match after one year of service, up to 5% of eligible compensation
• Tuition reimbursement of up to $5,250 in the first year
• Opportunities for career advancement and recognition programs
• Collaborative and inclusive work environment
• Up to $75 a month towards cable and internet services

• Follow up with existing customers to ensure satisfaction and upsell additional services
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Utilize product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
• Problem-solve and offer solutions to encourage customer commitment

• A proactive approach to customer engagement
• Previous outbound telemarketing experience in a call center is preferred
• Ability to direct conversations and close sales
• Three to six months of related experience and/or training is required
• Associate's degree or higher is preferred

• Experience in a sales or customer service role
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Familiarity with Salesforce or similar CRM systems
• Demonstrated ability to work collaboratively in a team setting