Service Advisor - Nalley Kia

Job Overview

The Service Advisor is the face of the dealership for service customers. It is responsible to present and sell needed products and services while adhering to the manufacturer’s maintenance schedule.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and value of maintaining their vehicles according to manufacturer specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair to the customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and admirable Customer Satisfaction Index (CSI)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer CSI at or above the company goal(s) for district, regional and national scores
• Comply with all federal, state and local laws, and company policy regarding safeguarding customer, company and manufacturer information as well as customer vehicle and property

• Must be able to manage a fast‑paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be at least eighteen years of age
• Must have a valid driver’s license
• Must be able to pass pre‑employment screening (background & drug test)

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock awards (select management and front‑line team members eligible)

• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings account
• Flex spending accounts (tax‑free)
• Short‑term and long‑term disability plans
• Life insurance (whole life and term)
• 401(k) with company match
• Pet insurance

• Digital career path tool to assist with career development
• Continuous training through internal learning management system

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join community service initiatives, which include paid volunteer hours
• Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.